Breakthru Ventures / Helpdesk

Support tickets you own.

Customers open tickets in a portal; agents work a queue with SLA clocks. A demo of a self-hosted Zendesk alternative.

Two portals, one wall

Customers see only their own tickets and the replies written for them. Internal notes never leave the agent desk.

Due times are set by the server, the clock pauses while we wait on the customer, and breaches are recorded.

Replies and status changes land in an in-app inbox. No email is sent from this demo.