Breakthru Ventures / Help
Help articles
Answers to common questions. If you can't find yours, open a ticket.
Latest articles10
- Export your data to CSV
You can download everything in your workspace as CSV files. Open Settings > Data. Choose Export and pick what to include: records, comments, or both. We prepare the files and notify…
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- Cancel or pause your subscription
Workspace owners can cancel under Settings > Billing > Plan. Access continues until the end of the period you already paid for, and your data stays available for 30 days afterwards so you can exp…
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- Turn on two-factor authentication
Two-factor authentication asks for a code from an authenticator app in addition to your password. Open Settings > Security. Choose Enable two-factor authentication and scan the QR code…
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- Change the email address on your account
Go to Settings > Profile, enter the new address and confirm it from the message we send to that address. Until you confirm, sign-in keeps using the old address. If you no longer have access to t…
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- How quickly will support reply?
We aim to send a first reply within a target time that depends on the priority of the ticket: from one hour for urgent problems to 24 hours for general questions. Calendar hours count, including nigh…
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- Delete your account and data
Workspace owners can delete a workspace under Settings > Danger zone. Deleting removes the workspace and its data from our systems after a 30-day recovery window. To delete only your own account…
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- Billing: duplicate charges on your statement
Seeing two charges for the same plan is usually one of these: A pending authorization. Your bank may show a temporary hold next to the final charge. The hold drops off by itself, usually withi…
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- Invite and manage team members
Owners and admins can invite people from Settings > Team. Enter an email address and choose a role: Member, Admin or Owner. Invitations expire after 7 days and can be resent. To remo…
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- Find and download invoices and receipts
Invoices are listed under Settings > Billing > History. Choose any row to download a PDF. To change the name or address printed on future invoices, edit Billing details on the same page. Pas…
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- Check service status and report an outage
If pages fail to load for everyone on your team, check the status page first. It lists current incidents and maintenance. If nothing is posted, open a ticket and describe what you see, when it start…
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