Billing: duplicate charges on your statement

Seeing two charges for the same plan is usually one of these:

• A pending authorization. Your bank may show a temporary hold next to the final charge. The hold drops off by itself, usually within 3 to 5 business days.
• Two workspaces. Each workspace is billed separately. Check Settings > Billing in each workspace you belong to.
• A plan change mid-cycle. Upgrading creates a prorated charge in addition to the regular one.

If none of these explains it, open a ticket and include the dates and the last four digits of the card. Never send a full card number. An agent will review the charges with you.