How to reset your password

If you can't sign in, reset your password yourself in under two minutes.

1. Open the sign-in page and choose Forgot password.
2. Enter the email address on your account.
3. Open the message we send you and follow the link. It works once and expires after an hour.
4. Choose a new password of at least 10 characters.

If the message doesn't arrive, check your spam folder and make sure you used the email address on the account. Support will never ask you for your password, in a ticket or anywhere else.